bioreactors Archives - AES | Automated Engineering Services, Inc. https://thinkaes.com/knowledge-hub/tag/bioreactors/ Solutions for Better Biotech Thu, 27 Nov 2025 16:29:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://thinkaes.com/wp-content/uploads/cropped-AES-Favicon-32x32.png bioreactors Archives - AES | Automated Engineering Services, Inc. https://thinkaes.com/knowledge-hub/tag/bioreactors/ 32 32 How AES Aftermarket Service Team Saved Up to $1.5M in Potential Sales with Seamless Demo Unit Delivery https://thinkaes.com/knowledge-hub/case-studies/aes-demo-unit-delivery-saves-1-5m/ Thu, 30 Jan 2025 10:19:46 +0000 https://thinkaes.com/?p=256743 How AES Aftermarket Service Team Saved Up to $1.5M in Potential Sales with Seamless Demo Unit Delivery AES’s Aftermarket Service team ensured seamless decommissioning, upgrade, and delivery of a privately labeled bioreactor, safeguarding $1.5M in potential sales for a Fortune 500 client. Table of Contents The Challenge: Ensuring Timely Bioreactor Deployment for High-Stakes Client Demos […]

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How AES Aftermarket Service Team Saved Up to $1.5M in Potential Sales with Seamless Demo Unit Delivery

AES’s Aftermarket Service team ensured seamless decommissioning, upgrade, and delivery of a privately labeled bioreactor, safeguarding $1.5M in potential sales for a Fortune 500 client.

Table of Contents

The Challenge: Ensuring Timely Bioreactor Deployment for High-Stakes Client Demos

The client, a high-profile Fortune 5oo Advanced Materials & Technology Provider, required the decommissioning of a bioreactor unit from one facility, which needed to be upgraded and shipped to a new client facility for a critical demo program. This demo was a key element of their sales process, showcasing innovative technology to prospective clients. Delays in this process could have caused significant operational disruptions and financial loss.

Pain Points

  • Strict Deadlines: The timeline was tight and non-negotiable
  • High Stakes: The success of 10 scheduled client demos, with an 33% conversion rate, represented up to $1.5M in potential sales, and depended on the success and timely delivery of the AES service team
  • Operational Risks: Delays or equipment failure could jeopardize client reputation and cause significant financial losses.
  • Complexity: Involved multi-stage tasks of decommissioning, upgrades, shipping, and onsite setup.

From Decommissioning to Deployment: AES’s Full-Service Solution

The AES service team managed the entire project lifecycle, exceeding industry timelines without sacrificing quality. The service team handled every aspect of the process including: 

  • Decommissioning: One day to prepare the bioreactor for safe transport.
  • Hardware Upgrades: Enhancements, including a new agitator and recirculation pump, completed in one day.
  • Preventive Maintenance and Testing: Ensured all systems were in optimal condition to prevent future issues
  • Shipping and Delivery: Coordinated timely transport to the new facility.
  • Installation and Onsite Testing: Final setup and validation at the new location, completed in three days.

Results Delivered: Faster Turnaround, Higher Revenue Protection

Through expert coordination and rapid execution, AES completed a complex bioreactor upgrade and delivery in just six days, safeguarding $1.5M in potential sales. Key outcomes included:
  • Only 6 Days of Downtime: The bioreactor was fully decommissioned, upgraded, delivered, and installed in just six days, cutting the industry standard timeline in half.
  • Protected Up to $1.5M in Potential Sales: Ensured the unit was ready for 10 scheduled client demos, supporting significant revenue opportunities.
  • Enhanced Operational Reliability: Preventive maintenance resolved critical risks, including replacing worn tubing to prevent media spills during sales demonstrations.

Client Testimonial

Trust Earned Through Results

"The AES team’s ability to craft an effective and agile support model highlights their deep understanding of client goals, ensuring seamless execution and exceptional results"
Sr. Automation & Controls Engineer
Sr. Automation & Controls Engineer

Why Trust AES's Aftermarket Services?

An AES aftermarket service agreement ensures more than just support—it’s a commitment to efficiency, reliability, and seamless operations. Partnering with AES provides:

  • Rapid Deployment: We executed the decommissioning, upgrade, and installation of a bioreactor unit within six days, ensuring minimal disruption to operations.
  • Seamless Coordination: A dedicated team managed logistics, testing, and on-site setup, guaranteeing a smooth transition between facilities.
  • Optimized Performance: Upgrades, including a new agitator and recirculation pump, enhanced system reliability and reduced operational risks.
  • Cost Savings: By preventing delays, AES helped the client avoid potential sales losses of up to $1.5M, ensuring maximum return on investment.
  • Reliable Execution: Our expertise in aftermarket services ensured that the demo program launched successfully, reinforcing the client’s industry reputation.

With an AES aftermarket service agreement, your facility gains the expertise and efficiency needed to seamlessly manage critical equipment transitions and high-stakes demo programs. Trust AES to keep your operations running smoothly and successfully.

Discover How AES Saved up to $1.5M in Potential Sales

Want a detailed breakdown of how AES’s aftermarket service team successfully decommissioned, upgraded, and delivered a bioreactor in just six days? Download the one-pager for a complete timeline—from initial decommissioning to final installation—showcasing how AES safeguarded $1.5M in potential sales.

AES’s aftermarket service team expertly managed a bioreactor system decommissioning, upgrade, and delivery, ensuring only 6 days of downtime and safeguarding $1.5M in potential sales.
Download Now

Ready to learn more about our Aftermarket Services?

Submit a consultation request with our expert team to see how AES can support your biomanufacturing facility’s success.

The post How AES Aftermarket Service Team Saved Up to $1.5M in Potential Sales with Seamless Demo Unit Delivery appeared first on AES | Automated Engineering Services, Inc..

]]> Rapid Downtime Recovery: Saving a 50,000 Production Batch https://thinkaes.com/knowledge-hub/case-studies/aes-rapid-downtime-recovery/ Thu, 23 Jan 2025 01:42:07 +0000 https://thinkaes.com/?p=255993 Rapid Downtime Recovery: How AES Aftermarket services Saved a $50,000 Production Batch AES’s Global Aftermarket Service team rose to the occasion when a client’s privately labeled bioreactor system experienced a critical failure at a CDMO facility in Switzerland. Table of Contents The Challenge: Protecting Product Integrity and Preventing Costly Delays An unexpected agitator failure at […]

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Rapid Downtime Recovery: How AES Aftermarket services Saved a $50,000 Production Batch

AES’s Global Aftermarket Service team rose to the occasion when a client’s privately labeled bioreactor system experienced a critical failure at a CDMO facility in Switzerland.

Table of Contents

The Challenge: Protecting Product Integrity and Preventing Costly Delays

An unexpected agitator failure at a CDMO facility in Switzerland halted operations just as a scheduled production run was underway. Not only was the production batch at risk of loss (valued at $50,000+), but it also faced 18–20 days of downtime from the loss of the batch if the issue went unresolved. With limited internal resources to diagnose or repair the problem quickly, the client submitted a ticket through Zendesk, leveraging the AES global service to act fast.

AES’s OEM Expertise and Proactive Response

AES’s Aftermarket Services team delivered a tailored solution that exemplifies our commitment to reliability and operational excellence:

  • Immediate Diagnostics: Within hours of logging the issue, our remote diagnostics pinpointed the root cause—a faulty agitator motor.
  • OEM-Backed Replacement Parts: Leveraging our extensive supplier network, we sourced a compatible replacement motor that met the system’s exact specifications.
  • On-Site Engineering Support: A certified AES service engineer was dispatched the next day, arriving prepared with the required replacement part. The motor replacement and system validation were completed in less than 24 hours, restoring full operational capacity.

Results Delivered: Maximum Uptime, Minimum Impact

Through precision troubleshooting and seamless execution, AES turned a potential multi-week production delay into less than 24 hours of downtime. Key outcomes included:

  • Saved a $50,000 production batch: Rapid resolution preserved the client’s revenue and production goals.
  • Minimized operational impact: The facility avoided a costly 18–20-day delay, maintaining their commitments to customers.
  • Strengthened system reliability: AES’s improved agitator design minimized future risk, ensuring long-term stability.

Client Testimonial

Trust Earned Through Results

“[A] sincere appreciation to the teams for their prompt action in identifying and resolving the issue with the [bioreactor system.] Really grateful for the support and professionalism.”
Cell Culture Expert
Cell Culture Expert

Why Commit to AES Aftermarket Services?

An AES aftermarket service level agreement goes beyond troubleshooting—it’s a commitment to operational excellence. By partnering with AES, you gain:

  • Proactive Maintenance: We perform regular system evaluations and predictive diagnostics to reduce unexpected downtime, keeping your product runs on track.
  • Priority Support: With an afternarkt service agreement in place, your facility benefits from faster response times, ensuring that critical issues are resolved swiftly and efficiently.
  • Access to OEM Expertise: Our team of service engineers and SMEs brings unmatched knowledge of AES equipment and bioprocessing systems, delivering solutions tailored to your specific requirements and procedures.
  • Cost-Effective Solutions: AES minimizes unplanned expenses with discounted parts, and labor determined in your service level agreement.
  • Future-Proofed Reliability: We implement design enhancements and system optimizations to maintain peak performance and extend equipment lifespan in your facility

With an AES aftermarket service level agreement, your biomanufacturing facility or lab will be equipped to confidently navigate today’s challenges and tomorrow’s demands. Let AES be your trusted partner in achieving operational success.

Find The Incident timeline in the Case Study

Want a more detailed overview of this case study to share with your team? Download the one-pager for a complete timeline of how our aftrmarket service team saved the adherent cell therapy production batch—from incident report, to issue diagnostics, to incident resolution. 

Download Now

Ready to learn more about our Aftermarket Services?

Submit a consultation request with our expert team to see how AES can support your biomanufacturing facility’s success.

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