How AES Aftermarket Service Team Saved Up to $1.5M in Potential Sales with Seamless Demo Unit Delivery
AES’s Aftermarket Service team ensured seamless decommissioning, upgrade, and delivery of a privately labeled bioreactor, safeguarding $1.5M in potential sales for a Fortune 500 client.
Table of Contents
The Challenge: Ensuring Timely Bioreactor Deployment for High-Stakes Client Demos
The client, a high-profile Fortune 5oo Advanced Materials & Technology Provider, required the decommissioning of a bioreactor unit from one facility, which needed to be upgraded and shipped to a new client facility for a critical demo program. This demo was a key element of their sales process, showcasing innovative technology to prospective clients. Delays in this process could have caused significant operational disruptions and financial loss.
Pain Points
- Strict Deadlines: The timeline was tight and non-negotiable
- High Stakes: The success of 10 scheduled client demos, with an 33% conversion rate, represented up to $1.5M in potential sales, and depended on the success and timely delivery of the AES service team
- Operational Risks: Delays or equipment failure could jeopardize client reputation and cause significant financial losses.
- Complexity: Involved multi-stage tasks of decommissioning, upgrades, shipping, and onsite setup.
From Decommissioning to Deployment: AES’s Full-Service Solution
The AES service team managed the entire project lifecycle, exceeding industry timelines without sacrificing quality. The service team handled every aspect of the process including:
- Decommissioning: One day to prepare the bioreactor for safe transport.
- Hardware Upgrades: Enhancements, including a new agitator and recirculation pump, completed in one day.
- Preventive Maintenance and Testing: Ensured all systems were in optimal condition to prevent future issues
- Shipping and Delivery: Coordinated timely transport to the new facility.
- Installation and Onsite Testing: Final setup and validation at the new location, completed in three days.
Results Delivered: Faster Turnaround, Higher Revenue Protection
- Only 6 Days of Downtime: The bioreactor was fully decommissioned, upgraded, delivered, and installed in just six days, cutting the industry standard timeline in half.
- Protected Up to $1.5M in Potential Sales: Ensured the unit was ready for 10 scheduled client demos, supporting significant revenue opportunities.
- Enhanced Operational Reliability: Preventive maintenance resolved critical risks, including replacing worn tubing to prevent media spills during sales demonstrations.
Client Testimonial
Trust Earned Through Results
Why Trust AES's Aftermarket Services?
An AES aftermarket service agreement ensures more than just support—it’s a commitment to efficiency, reliability, and seamless operations. Partnering with AES provides:
- Rapid Deployment: We executed the decommissioning, upgrade, and installation of a bioreactor unit within six days, ensuring minimal disruption to operations.
- Seamless Coordination: A dedicated team managed logistics, testing, and on-site setup, guaranteeing a smooth transition between facilities.
- Optimized Performance: Upgrades, including a new agitator and recirculation pump, enhanced system reliability and reduced operational risks.
- Cost Savings: By preventing delays, AES helped the client avoid potential sales losses of up to $1.5M, ensuring maximum return on investment.
- Reliable Execution: Our expertise in aftermarket services ensured that the demo program launched successfully, reinforcing the client’s industry reputation.
With an AES aftermarket service agreement, your facility gains the expertise and efficiency needed to seamlessly manage critical equipment transitions and high-stakes demo programs. Trust AES to keep your operations running smoothly and successfully.
Discover How AES Saved up to $1.5M in Potential Sales
Want a detailed breakdown of how AES’s aftermarket service team successfully decommissioned, upgraded, and delivered a bioreactor in just six days? Download the one-pager for a complete timeline—from initial decommissioning to final installation—showcasing how AES safeguarded $1.5M in potential sales.
