Aftermarket Services for Your Bioprocessing Equipment
At AES, experience transformative aftermarket services tailored for biotech OEMs. Our commitment to excellence and professionalism ensures your unique needs are precisely met. Explore how AES leads the industry in exceeding expectations.
Aftermarket Services to Elevate Your Biomanufacturing Equipment
SAT/FAT
Gap Analysis & Continuous Improvements
Repairs & Troubleshooting
Preventative Maintenance
Version Upgrades & Security Updates
24/7 Remote Support
Critical Spare Parts Management
Bank of Hours
On-site Support within 48 Hours
Ready for Unparalleled Aftermarket Support for Your Bioprocessing Equipment?
Why Choose AES for Your Aftermarket Services?
Cost Effective
We understand budget constraints. Our solutions are tailored for optimal value, ensuring quality service within your financial boundaries.
Quality & Expertise
Our industry's brightest engineers provide top-quality solutions, swiftly diagnosing and resolving issues, and guaranteeing peak equipment performance.
Customized Solutions, Lasting Partnerships
Partnerships matter. We transcend transactions, building relationships that cater to your unique challenges and needs, ensuring lasting solutions.
Quick Turnaround Time
Downtime is costly. Our streamlined processes and expertise ensure rapid maintenance and servicing, minimizing disruptions to your operations.
Client Spotlight
A Partnership in Innovation
Optimizing Aftermarket Services Using Zendesk
Our Global Service Department utilizes Zendesk, a trusted platform used by industry leaders like Uber, Pinterest, Twitter, and Slack. With ISO 27001, ISO 27018, and ISO 27701 certifications, Zendesk ensures the highest standards of security for your data.
Benefits of AES x Zendesk:
- Global Ticketing System: Track and resolve issues globally with a centralized ticketing system.
- Streamlined Service Requests: All service requests are streamlined into one inbox for efficient management.
- Knowledge Base: Access a secure space for confidential information, FAQ sections, and a searchable database for past and current service requests.
- Client Portal: Gain total visibility into your equipment, identify trends, and facilitate continuous improvements through our client portal.
Our integration with Zendesk enhances support, transparency, and efficiency, ensuring a seamless experience for our valued clients.
Ensure Peak Performance from Your Equipment
Take the first step towards operational excellence. Contact AES for aftermarket services today.
Frequently Asked Questions
At AES, we rely on Zendesk, a platform certified with ISO 27001:2013, ISO 27018:2014, and ISO 27701:2019 standards, to diligently track and safeguard our data. This ensures not only the safety and security of your information but also enables us to maintain our performance indicators, identify emerging trends, establish mean time between failure (MTBF) metrics, and swiftly communicate with our clients in case of any urgent situations. Your peace of mind is our priority, and our use of Zendesk reflects our commitment to maintaining a seamless and secure experience for all our clients.
AES takes pride in its dedicated team of over 30 Subject Matter Experts (SMEs) stationed strategically globally. With key locations including California, New England, United Kingdom, Germany, Switzerland, Singapore, and Guatemala, our expansive network ensures swift deployment of an SME to your location, guaranteeing prompt and effective support tailored to your specific needs. Moreover, our global presence ensures round-the-clock availability to address remote issues. In cases requiring onsite assistance, rest assured our network enables us to quickly deploy a specialist, providing you with peace of mind and timely resolution within 48 hours.
AES primarily services our own OEM equipment. However, we understand our clients’ diverse needs and can often accommodate third-party equipment under specific agreements. To explore how we can support your unique requirements, please fill out the form above, and we’ll promptly discuss potential solutions with you.
When you insure your OEM equipment with AES, you can access various benefits designed to provide comprehensive coverage and support. These include extended manufacturer warranty protection, access to emergency support services ensuring prompt assistance, and entry to our expansive knowledge base, equipping you with valuable insights and resources to optimize your equipment’s performance. These benefits are part of our commitment to delivering peace of mind and ensuring the longevity and reliability of your equipment investment.
One of the benefits of choosing AES as your service provider is our flexibility to meet an array of diverse client needs. We offer standardized agreements and tailored solutions based on user requirements like budget, equipment type, and level of support needed.
At AES, we specialize in safeguarding many critical systems within the biotech industry. From DCS to MES, EMS, PCS, SCADA, Historian, BAS, QMS, ERP, Lab systems (LIMS, ELN), CMMS, and PLM, we ensure seamless operation and reliability, optimizing performance for your peace of mind.
AES specializes in various software platforms to cater to diverse industrial needs. Our expertise includes:
- ABB’s 800xA
- Emerson’s DeltaV
- Rockwell’s PlantPAx
- Wonderware’s ArchestrA
- Siemens’ PCS7
- Ignition by Inductive Automation
This breadth of specialization allows us to provide tailored solutions and support across multiple industry-leading software platforms.
AES offers comprehensive coverage for all original equipment manufacturer (OEM) products we provide. This includes essential equipment such as biorockers, bioprocess controllers, SUMs, SUBs, Liquid Handling Units, Filling Systems, Cell Manipulators, TFF units, and Chromatography units. With AES, you can rest assured that your critical bioprocessing equipment is safeguarded under an aftermarket service agreement.
At AES, we pride ourselves on our ability to tailor service agreements to meet our clients’ unique needs. While we offer standard agreements, we also provide customized solutions based on budget, equipment type, and required level of support. Typically, our service agreements encompass a comprehensive range of offerings to ensure your equipment operates at its best. These include:
- 24/7 remote support
- Guaranteed 48-hour onsite arrival for emergencies
- Customized preventative maintenance plans
- Software maintenance, covering updates, health checks, and hotfixes
- Emergency support for equipment failures
- Consultation for software enhancements, including graphic updates, bug fixes, and custom lab requirements
- Access to our extensive knowledge base on our OEM equipment for self-help and deeper understanding
- Bank of hours approach for seamless support without the hassle of change orders or multiple POs, ensuring swift service when you need it most
- 24/7 service helpline to consult with an SME live for immediate support
If you require support beyond what’s listed above, fill out our form, and one of our representatives will gladly discuss your needs to craft a custom plan that suits your needs.